topic Re: Link to members Not activated? in Get Support

Link to members Not activated?

66mck — Mon, 31 Mar 2025 20:40:25 GMT

Hey … sorry but I’m the farthest thing a computer geek .. never own one … I’m barely figuring on how to communicate on here!!. Truly just want to give up an let them have my money an go else where but I am also not a quitter… Is there not a way to solve this ..that is in a language I understand??. I barely type!!. Any answer in simple terms would be helpful… going in circles

Re: Link to members Not activated?

Phil_Adelphus — Mon, 31 Mar 2025 19:44:23 GMT

@66mck In your previous thread you were given a link to contact customer service, did it not work for you, or agents haven't replied yet?

Re: Link to members Not activated?

Chalupa_Batman — Mon, 31 Mar 2025 19:47:13 GMT

@66mck wrote:
Hey … sorry but I’m the farthest thing a computer geek .. never own one … I’m barely figuring on how to communicate on here!!. Truly just want to give up an let them have my money an go else where but I am also not a quitter… Is there not a way to solve this ..that is in a language I understand??. I barely type!!. Any answer in simple terms would be helpful… going in circles

Hey @66mck

So, Public Mobile is a self serve service. Granted it's more for technically inclined folks BUT, it can be done.

Where did you finish off last? Are you using the app to sign up?

EDIT: Thanks @Phil_Adelphus for pointing out previous message.

@66mck - A link was given to you to reach out to a CS Agent for help. Did you click on the link and write to a CS Agent? If so, their message would be here...

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Link to members Not activated?

hTideGnow — Mon, 31 Mar 2025 19:53:48 GMT

hi @66mck

are you trying to call out someone in your post? If so, then you start typing @ and start typing the person name

or you meant the "link" to to friend referral code? if so, and if you missed adding the code, you need to put in a ticket with PM support agent:

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Link to members Not activated?

Phil_Adelphus — Mon, 31 Mar 2025 20:19:50 GMT

@66mck Another thought, do you mean you tried the link you were given to contact customer service but it did not allow you to do anything with it? If that's the case you need to make sure you are logged in to this community, as you are when you post here, otherwise it doesn't work.

Re: Link to members Not activated?

66mck — Tue, 08 Apr 2025 15:18:04 GMT

I tried everything ( I think )… but just kept looping me back … 4 hours of frustration… so gave up and went to Telus store .. they couldn’t help so I ended up going back to a Telus plan..But it was4 hour for them to get the mess figure out ..while I stood there ..2 of them pulling there hair out…. Sooo I’m out 8 hours of my life an 42 $ .. totally never recommend