esim issue

Kirk_macdonald7 — Mon, 31 Mar 2025 18:30:37 GMT

just purchase a plan plus esim card for my Samsung galaxy S20 Ultra. Tried to activate but it said my phone wasn't compatible...I Checked the IMEI ans it said it was compatible. Can you fix this?

Re: esim issue

hTideGnow — Mon, 31 Mar 2025 18:37:57 GMT

hi @Kirk_macdonald7

there could be some problem with the esim with S20, we have seen some complains about that (although we didn't hear how it turns out in the end)

please ask PM support agent to check and confirm. Worst case, you might need to change back to physical sim. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: esim issue in Get Support

esim issue

Re: esim issue