topic Cancelling SIM Card order in Get Support

Cancelling SIM Card order

niraaz — Mon, 31 Mar 2025 15:58:37 GMT

I am new to Public Mobile. I was activating my subscription and I ordered SIM card although I already have one from my previous provider. Can I cancel that SIM card order and transfer this number to my plan @CS_Agent?

Re: Cancelling SIM Card order

hTideGnow — Mon, 31 Mar 2025 16:00:37 GMT

hi @niraaz

sorry, you cannot use the sim card from your previous provider. You need a brand new Public Mobile sim card to use PM service. (yes, you need a sim card that match the carrier , cannot mix and match)

so, you will need to wait for PM to ship you the sim card and complete the activation by requestion porting your number into PM using PM app

Re: Cancelling SIM Card order

hairbag1 — Mon, 31 Mar 2025 16:02:01 GMT

@niraaz

nope. You need a Public Mobile sim in order to activate a new Public Mobile account.

Re: Cancelling SIM Card order

slusagm — Mon, 31 Mar 2025 16:02:09 GMT

Don't stop the PM sim card order, you can't use sim card from your previous provider here.

Re: Cancelling SIM Card order

BKNS27 — Mon, 31 Mar 2025 16:04:04 GMT

@niraaz

You can only use a PM SIM so best to wait until it arrives.

Re: Cancelling SIM Card order

niraaz — Mon, 31 Mar 2025 16:07:55 GMT

Thank you. But can I use the same number after activating the new SIM card?

Re: Cancelling SIM Card order

hairbag1 — Mon, 31 Mar 2025 16:09:08 GMT

@niraaz wrote:
Thank you. But can I use the same number after activating the new SIM?

Yes...during the activation process, you'll be given opportunity to transfer your number from old provider to your new PM account. Don't cancel old account... It will automatically deactivate once you've successfully transferred it to PM.