topic Re: How can I cancel an activation request? in Get Support

How can I cancel an activation request?

barnold439 — Mon, 31 Mar 2025 14:32:38 GMT

In order to complete a "Transfer of Responsibility" request with Rogers, they are saying I need to cancel my request to activate my phone number through Public Mobile. I'm finding the "online-only" customer service to be entirely inadequate for this situation. I'm not finding any help in existing support.

Re: How can I cancel an activation request?

slusagm — Mon, 31 Mar 2025 14:35:12 GMT

are you transferring into PM or you don't want to transfer into PM anymore?

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How can I cancel an activation request?

barnold439 — Mon, 31 Mar 2025 14:46:50 GMT

I'm still deciding whether I want to transfer into PM anymore. So far I'm finding the customer service is lacking especially for this situation.

Re: How can I cancel an activation request?

Phil_Adelphus — Mon, 31 Mar 2025 14:50:09 GMT

@barnold439 Since you are porting in to Public Mobile it may be possible that the porting team can help. Please check your private messages in a couple of minutes and I will send you a number to call.

Re: How can I cancel an activation request?

funpig1 — Mon, 31 Mar 2025 15:48:00 GMT

@barnold439

I'm still deciding whether I want to transfer into PM anymore. So far I'm finding the customer service is lacking especially for this situation.

The customer service at PM will likely never be as good as Telus or Koodo in most situations.