topic Re: Puk code in Get Support

Puk code

Shaddowclaw — Mon, 31 Mar 2025 21:01:25 GMT

I thought it was asking for my pin for the phone not the sim entered the wrong pin 3 or 4 times now have a puk lock how to get the puk code?

softech — Mon, 31 Mar 2025 12:50:52 GMT

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

tonisage — Mon, 31 Mar 2025 12:52:50 GMT

You need to send a private message to the customer agent.

Yummy — Mon, 31 Mar 2025 14:03:46 GMT

Only Public Mobile's Customer Support Agents (CSA) can give you this type of code, which the device manufacturer cannot.

Caution! If the PUK is entered incorrectly 10 times in a row, the SIM card becomes unusable.