topic Internet speed in Get Support

Internet speed

BMc12 — Mon, 31 Mar 2025 14:00:54 GMT

Why immediately when I changed my plan did my 5G internet speed slow down drastically???? Previous plan was 5G and I had zero issues with speed. New plan is still 5G but is very slow and very frustrating.

Re: Internet speed

slusagm — Mon, 31 Mar 2025 14:03:20 GMT

Try reboot the phone and Reset Network Settings.

But if you don't see the speed back to normal, then ask PM. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Internet speed

Sansan — Mon, 31 Mar 2025 14:27:52 GMT

I'm assuming you have a 5G phone?

You could try changing to 4G or LTE to test speed. Also if you have the settings on 5G auto, switch to manual and see if it makes any difference.

Re: Internet speed

funpig1 — Mon, 31 Mar 2025 15:55:02 GMT

@BMc12

5G service is impacted by distance from towers. Different carriers use different towers at different locations. Download a tower locator app to find the nearest Telus or Bell Tower. Try driving closer and see if that improves your 5G. Signal/speed. Good luck.