topic Be very careful activating with Public. Got robbed. in Get Support

Porting issue Subscription not activated

PublicNexzen — Mon, 31 Mar 2025 00:22:28 GMT

Tried activating with Public but got a porting issue, I put it in a support ticket but not sure what else to do. Thanks!

Re: Porting issue Subscription not activated

slusagm — Mon, 31 Mar 2025 00:34:13 GMT

"Subscription not activated" is not related with port but related to the actual setup. You will need to ask PM support agent to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting issue Subscription not activated

Dunkman — Mon, 31 Mar 2025 00:58:41 GMT

@PublicNexzen

Do you have any service with PM SiM card at the present time? If your port is stuck, you should still be able to phone out and text out. Unable to receive texts and calls at your ported number. Data should be working.

Re: Subscription did not activate

PublicNexzen — Mon, 31 Mar 2025 05:01:02 GMT

I asked support for a refund, terrible first impressions. They take the money first then the error happens lol

Re: Porting issue Subscription not activated

softech — Mon, 31 Mar 2025 05:07:33 GMT

"Subscription not activated" is not a porting issue and hence shoudn't be calling porting assistance team

Be very careful activating with Public. Got robbed.

PublicNexzen — Mon, 31 Mar 2025 12:56:28 GMT

I tried to activate with Public yesterday and the attempt was unsuccessful. They still charged me for the month and will not give a refund. So be extra careful trying to activate with Public Mobile right now. If for whatever reason the activation isn’t successful, you are going to lose the amount. I pretty much just got robbed by Telus. Lesson learned.

Re: Be very careful activating with Public. Got robbed.

slusagm — Mon, 31 Mar 2025 13:58:44 GMT

the issue not fixed yet?

I advised you to private message PM and ask them to check the activation, what did they say? We have seen this error before and it is something PM can fix. Please reply PM and ask them to further investigate. No worries, you will get your full service today

Re: Be very careful activating with Public. Got robbed.

PublicNexzen — Mon, 31 Mar 2025 14:30:43 GMT

They advised me to activate again using a temporary number and then they will try to port in again but refused to refund the first attempt. I asked for a refund and they seem reluctant to give it. Definitely not a good first impression and experience. I decided to stick with Fizz and took their $29 50GB offer instead. Their chat customer service was quick to response and confirmed my number was safe with them and the port in request was denied. I wanted to try public for the better Telus network but not worth this nonsense.

No Refund if Activation is not Successful is Wild.

PublicNexzen — Mon, 31 Mar 2025 19:27:21 GMT

I've never seen another provider charge you first for the service and then ask you to transfer your number and if for some reason the activation or porting isn't successful, you don't get a refund and you have to go through this back and forth with customer service via messaging where they reply every few hours. This is wild, I understand it's cheap but it's wild. Not worth it with all the promotions available on the market right now, even Fizz has a seamless activation process where the payment is after the number transfer process and has live chat where they respond within minutes if you have any issues.

Think twice before joining Public folks.

Re: No Refund if Activation is not Successful is Wild.

Sansan — Mon, 31 Mar 2025 19:36:16 GMT

You may be correct.

Are you facing that situation currently? Are you trying to activate an account? Getting error message? We can't help with refunds and account related issues but what are you experiencing? Maybe someone here can help you? General set up or questions?