topic Re: Payment in Get Support

Payment

CM8506 — Mon, 31 Mar 2025 13:22:45 GMT

Payment I have just paid twice with my visa debit card but my account has not been reactivated

Re: Payment

softech — Mon, 31 Mar 2025 13:27:38 GMT

@CM8506 reboot the phone once more and test if you can make calls

If not, login My Account using browser with incognito mode and check if the voucher amount still sitting as Available Funds and not used for plan renewal yet

Re: Payment

Littleman13 — Tue, 01 Apr 2025 03:55:59 GMT

I would speak to a Customer Service Agent to address this. Here's how to reach them: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment

CM8506 — Tue, 01 Apr 2025 17:44:17 GMT

All sorted now. Thank you for your help.