topic Re: How do I get a PUK PIN # in Get Support

How do I get a PUK PIN #

Gilbert12300 — Sun, 30 Mar 2025 20:42:56 GMT

I need help to get a PUK PIN so I can complete the activation

Re: How do I get a PUK PIN #

Techfish — Sun, 30 Mar 2025 00:50:22 GMT

Are you switching to or from Public?

If you're switching to Public, you would have to contact your previous carrier for it. It should be free.
If you're switching from Public, an agent could help you through a ticket or private message.

Edit: I may have misunderstood this.

Re: How do I get a PUK PIN #

TheSterlinger — Sun, 30 Mar 2025 00:34:36 GMT

@Gilbert12300

You will need to contact your previous service provider.

Re: How do I get a PUK PIN #

Gilbert12300 — Sun, 30 Mar 2025 00:31:31 GMT

thanks - I 'm switching to Public

Re: How do I get a PUK PIN #

Techfish — Sun, 30 Mar 2025 00:32:29 GMT

You would have to contact your previous carrier and ask them to provide the PIN.

Re: How do I get a PUK PIN #

computergeek541 — Sun, 30 Mar 2025 00:37:55 GMT

@Gilbert12300 wrote:
I need help to get a PUK PIN so I can complete the activation

The PUK and PIN are two different things. Which do you need based on any on-screen error message shown on your phone's display?

Re: How do I get a PUK PIN #

Gilbert12300 — Sun, 30 Mar 2025 01:24:13 GMT

thanks. I was with Bell and just finished activating my new Public mobile sim card. Everything was going well (got confirmation from Bell to keep my old phone # and that the switch was done). When I went to verify that my phone worked I got a screen a message on my phone asking me to enter the PIN to unlock the SIM network.

It's an old Samsung Galaxy, so old that I had to activate the sim card on my wife's phone because we couldn't download the Public mobile app, and then took the card and put it back in mine.

Thanks for any help you can provide.

Re: How do I get a PUK PIN #

Gilbert12300 — Sun, 30 Mar 2025 01:26:18 GMT

Thanks but I'm confused because the message I have on my phone is that I need a pin # to unlock the SIM network. So I thought that meant I need something from Public Mobile because I just received and activated my Public Mobile sim card.

Very confused and frustrated and appreciate any help you can provide to guide me. Thank you

Re: How do I get a PUK PIN #

Gilbert12300 — Sun, 30 Mar 2025 01:27:54 GMT

Thanks. I'm so confused can you spell it out to me what I should ask my previous carrier exactly? I ask them for a PIN for my new SIM card? thank you so much

Re: How do I get a PUK PIN #

Techfish — Sun, 30 Mar 2025 01:39:17 GMT

You would just ask for your carrier to unlock the device for a new provider's SIM card.

You wrote that it's an old Samsung Galaxy. Phones purchased from a carrier (like Bell) since December 2017 must be sold unlocked, and older devices would be unlocked for free.

Re: How do I get a PUK PIN #

Gilbert12300 — Sun, 30 Mar 2025 01:47:00 GMT

Oh thank you all - I'm starting to be encouraged! I will call Bell tomorrow and ask the question exactly as you mentioned. I really appreciate your help. I'm terrible with computers and technology and it makes me quite nervous so it's really nice of people like you to help this way. Really need my phone so thank you so much for all your help!

Nancy 🙂

Need a PuK # and wondering how long it takes?

Gilbert12300 — Sun, 30 Mar 2025 15:01:37 GMT

Hi , new to Public mobile and I need a PUK # to "unlock the SIM network".

In a rush to use my phone because of some personal deadlines, and wondering if this takes a long time for someone at Public Mobile to give me the #?

Thank you

Re: Need a PuK # and wondering how long it takes?

hTideGnow — Sun, 30 Mar 2025 15:07:50 GMT

hi @Gilbert12300

how your sim got locked? did you try to setup a sim PIN?

usually support reply within 2 to 4 hours. But if you opened ticket yesterday, please message them again today for update. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How do I get a PUK PIN #

Meow — Sun, 30 Mar 2025 15:07:52 GMT

Find your PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

- SIM network PIN blocked. Enter SIM network PUK - is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

- SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

Caution! If the PUK is entered incorrectly 10 times in a row, the SIM card becomes unusable.

Re: How do I get a PUK PIN #

Gilbert12300 — Sun, 30 Mar 2025 15:19:50 GMT

Thanks so much. I contacted the previous carrier and they say that because I am no longer with them, they don't have that # for me. They said to contact my new carrier, so Public Mobile. I'm very confused at this point - and worried..... because of the rush that I am in... thank you

Re: How do I get a PUK PIN #

hTideGnow — Sun, 30 Mar 2025 15:23:25 GMT

hi @Gilbert12300

you need to confirm on one thing before asking for the right person

if your phone is locked, ask where you got the phone from with the unlock PUK, this is not something PM can help. If it is a sim card locked, a PM sim card, then PM can help.

Re: How do I get a PUK PIN #

Gilbert12300 — Sun, 30 Mar 2025 15:29:01 GMT

thank you. Yes I believe it is a SIM card issue (from PM) since I get this message: "SIM network unlock pin code"

I haven't heard back from PM since yesterday (i sent a ticket) so not sure if I was at the right place..

Thank you for your help,

Nancy

Re: How do I get a PUK PIN #

Techfish — Sun, 30 Mar 2025 18:02:54 GMT

The network unlock would be from your previous carrier. Bell should still be able to unlock the device, or even online through MyBell.

Re: How do I get a PUK PIN #

Gilbert12300 — Sun, 30 Mar 2025 20:39:30 GMT

thanks so much but when I call them it's just to unlock the phone not the network. I think I need a PUK # ? I've sent a ticket yesterday but still have not heard back from an agent. Does it usually take this much time to hear back?

thanks again

Re: How do I get a PUK PIN #

computergeek541 — Sun, 30 Mar 2025 20:39:32 GMT

@Gilbert12300 wrote:
thank you. Yes I believe it is a SIM card issue (from PM) since I get this message: "SIM network unlock pin code"
I haven't heard back from PM since yesterday (i sent a ticket) so not sure if I was at the right place..

This not an issue with the Public Mobile SIM card. This is an issue with your device. Your phone is locked to Bell. When contacting Bell, do not mention any terms such as PIN or PUK. That will only confuse Bell customer service as to what you're asking for an you'll likely end up with a Bell account PIN which isn't what you need. You'll want to advise Bell that you need to unlock your phone so that you can use it at a different carrier. Sometimes, they'll say things such as "your device is already unlocked" but don't accept that answered as the message that your phone is displaying is 100% confirmation that your phone is still locked to Bell.