topic Re: activation not going through in Get Support

activation not going through

EmmaQu — Mon, 31 Mar 2025 03:14:32 GMT

I wonder why the same problem keep happening year and year still isn't fixed.

Re: activation not going through

softech — Mon, 31 Mar 2025 03:21:14 GMT

@EmmaQu what was the activation problem? Did you activate using Public Mobile app?

Or if you ran through the Subscription using the app and got the Subscription error at step 6, you will need PM CS agent to help. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: activation not going through

funpig1 — Mon, 31 Mar 2025 04:43:28 GMT

@EmmaQu

I think the other carriers have the same activation and porting issues as public mobile but you don't read about it as much. Public Mobile encourages people to use a chatbot (which often causes a more frustration) and the messaging system which has inherent delay. All of this gets written up in this Community repeatedly over the years. On the other hand, Koodo and Telus have telephone support lines for their customers to get immediate help. Irate customers probably vent to the customer service agent, but then don't bother to go and write about it in some form as much as here.

Re: activation not going through

J0hnH — Mon, 31 Mar 2025 04:51:59 GMT

Call your old provider and confirm the porting is going through. If not chat with a public mobile agent get them to send them to send another request to your old provider, call your old provider and confirm the port