topic Re: subscription / sim update in Get Support

subscription / sim update

Johalas — Mon, 31 Mar 2025 02:29:31 GMT

My problem is unique and you may never have heard of it. I wanted to move my sim card form Google Pixel 7 Pro to my iPhone. Unfortunately, the sim tray broke inside the Pixel phone and I am unable to get it out. I am wondering if I could get a new sim card for my iPhone and forget about the sim in Pixel phone. While I will get a new sim card, I would also like to change my plan to 60GB for $35.00. Are you able to help me with new sim and plan update. I would like to keep the phone number but disable the sim in Pixel phone and switch the service to new sim in iPhone. If you want to call me, my Pixel phone still works because the old sim is stuck inside the Pixel phone. Thanks,

Re: subscription / sim update

hTideGnow — Mon, 31 Mar 2025 00:50:55 GMT

hi @Johalas

you can do all this yourself

buy a new PM sim card from Telus or Koodo store or Amazon.ca . Then login My Account and go to Profile to update the sim card number to the new one. When you login My Account, if you can still receive 2FA via the sms to your old phone, it is good. If not, then you will have to click Didn't receive code and Send email option

Re: subscription / sim update

BKNS27 — Mon, 31 Mar 2025 01:25:50 GMT

@Johalas

This could easily be done by Mobile Klinik and they can take the phone apart to retrieve the old SIM card. Remember to login to your account and redeem the $30 credit for the repair in the Rewards tab>Browse Catalogue.

Re: subscription / sim update

funpig1 — Mon, 31 Mar 2025 02:25:23 GMT

@Johalas

What iphone model did you get. You could do the same as recommended and buy an esim instead

You can go into your subscription tab and select change subscription. There you can see if the $35 60GB is available to you. If your current plan is less than $35, chances are it is there. If your plan is more expensive than $35, it might not be.