topic error in Get Support

error

Barbikins — Mon, 31 Mar 2025 02:20:06 GMT

Message: "An existing EverSafe ID already exists with this phone number"

Unable to delete the previous EverSafe ID --problem old email address.

Unable to add phone number to the newly created EverSafe ID with a different email address because of the "Message" above.

How to fix?

Re: error

Dunkman — Mon, 31 Mar 2025 01:01:49 GMT

@Barbikins

A more detailed explanation would be helpful in the context of the above messages. Community members are customers like yourself. We are unable to access your account. We can offer advice based on provided information.

Re: error

Techfish — Mon, 31 Mar 2025 01:31:32 GMT

You may need to contact a support agent with a ticket or private message (CS_Agent).

Re: error

funpig1 — Mon, 31 Mar 2025 02:30:48 GMT

@Barbikins

I am not quite sure what you're trying to do.

If you already have an existing account with that email, you cannot open a new account with the same email.