topic Re: Subscription not activated in Get Support

Subscription not activated

chewienuggets — Sun, 30 Mar 2025 22:30:29 GMT

I'm trying to activate a new subscription via app (esim) and was getting stuck at step 6. Submitted a ticket yesterday and was told to get a physical SIM card and provided them with the SIM card number. Tried again, no luck and no responses from support. Beyond frustrated at this point, how do you get their attention?

Re: Subscription not activated

funpig1 — Sun, 30 Mar 2025 23:01:31 GMT

@chewienuggets

It can be frustrating. Be persistent and message them again. It is the weekend and they may be busy.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

BKNS27 — Sun, 30 Mar 2025 22:36:47 GMT

@chewienuggets

Unfortunately you will have to be patience when you are waiting for a reply back from a CS_Agent when they pm you back. Click on your avatar then Messages.

Re: Subscription not activated

hairbag1 — Sun, 30 Mar 2025 22:37:44 GMT

@chewienuggets

so did you get a new Public Mobile physical sim and install it during the activation process ?

Re: Subscription not activated

Techfish — Sun, 30 Mar 2025 22:39:03 GMT

You could send another message or ticket, but as funpig1 wrote, it's probably busier now.

So many people had this issue, I'm sure they're aware of it.

Re: Subscription not activated

chewienuggets — Sun, 30 Mar 2025 22:39:51 GMT

yes