topic Re: Need help Trying to activate subscription in Get Support

Need help Trying to activate subscription

Ultra_hdr — Sun, 30 Mar 2025 21:13:15 GMT

I am trying to activate a new subscription, I got a new physical Sim, I got to the step where I can choose a number once it activates I get an error message to contact support ... impossible to get any help

Re: Need help Trying to activate subscription

slusagm — Sun, 30 Mar 2025 21:14:44 GMT

must be some system problem this weekend, many got the same error

PM complete the activation for you and you need to submit a ticket. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need help Trying to activate subscription

Ultra_hdr — Sun, 30 Mar 2025 21:14:54 GMT

Re: Need help Trying to activate subscription

funpig1 — Sun, 30 Mar 2025 22:32:21 GMT

@Ultra_hdr

With that error message, there's nothing that you can do on your end except to send a message to the customer service agent to fix. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437