topic Re: Data not working in Mexico in Get Support

Data not working in Mexico

GirlB — Sun, 30 Mar 2025 22:13:35 GMT

I recently ported my phone from another carrier in Canada then took a vacation to Mexico where my mobile data is not working. Does anybody have any solutions?

Re: Data not working in Mexico

Sansan — Sun, 30 Mar 2025 22:21:31 GMT

Couple tricks to try: ensure data roaming is on, reset your phone networks and manually choose whichever service provider shows up. Try anyone that works. Restart phone.

Re: Data not working in Mexico

Chalupa_Batman — Sun, 30 Mar 2025 22:23:58 GMT

Hey @GirlB

One of the other customers had issues too. Here's the thread that helped him and got his data working again.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Don-t-bother-changing-data-for-Mexico/td-p/1323752

Re: Data not working in Mexico

hairbag1 — Sun, 30 Mar 2025 22:26:11 GMT

@GirlB

once you're sure Roaming Data is enabled, you can try using the best of either AT&T, Telcel or Movistar. Once of those should work for you.

Re: Data not working in Mexico

funpig1 — Sun, 30 Mar 2025 22:29:28 GMT

@GirlB

Try manually selecting the different Mexican networks and restarting (make sure your roaming is turned on). That has worked for some others. If not, message a customer service agent as previously suggested. Good luck.