topic Re: Unlock phone in Get Support

Unlock phone

Kaccy — Tue, 04 Jan 2022 23:06:09 GMT

I need to have my phone unlocked already signed up

iphone 4s

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Re: Unlock phone

will13am — Sun, 03 Jun 2018 18:05:03 GMT

@Kaccy, if this phone is sourced from Telus, Koodo, please contact the moderator team to obtain the unlock code. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team. If the phone is sourced from a different carrier, you will need to reach out to them for the unlock code.

Re: Unlock phone

LEGO — Sun, 03 Jun 2018 18:07:28 GMT

@Kaccy If your phone was purchased at Telus, Koodo or Public Mobile you will need to send a private message to a Moderator_Team, they will unlock it for you!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

If it was purchased at different carrier, you would need to contact them.

Re: Unlock phone

Lg85 — Sun, 03 Jun 2018 18:08:40 GMT

Hi @Kaccy

You will need to contact the network provider in which your phone is locked to (i.e. Fido, Bell, Rogers, Virgin Mobile, etc) to request an unlock code in order to unlock your phone. You no longer have to pay any unlock fees to unlock your phone effective December 2017. If your phone is locked to the Telus network, it should work with Public Mobile and you will need to contact the moderator.

Re: Unlock phone

CS_Agent — Sun, 03 Jun 2018 19:18:02 GMT

Hello Kaccy,

Thank you for reaching out to us.

In order to better assist you in regards to your device unlock request, please send us a private message.

Cheers

Abdoulaye

Re: Unlock phone

mimmo — Sun, 03 Jun 2018 20:13:25 GMT

@Kaccy just to add to the replys if your phone is not purchased from Telus or Koodo, you need to contact the original hardware provider to have the phone unlocked.