topic No MyReferral earned in Get Support

No MyReferral earned

DannyKi — Sun, 30 Mar 2025 04:17:56 GMT

Hi,

My gf used my code a couple of months ago, she's still with Public, I did not get 1 point per month so far and I don't think she got the $10 credit either.

Is there a link I can submit a ticket to Public or the agent going to read this article and contact me via Inbox? How does this work?

Thanks,

Re: No MyReferral earned

Techfish — Sun, 30 Mar 2025 04:22:40 GMT

I know it can take some time for referrals. You can open a ticket, or send a private message here to CS_Agent.

Re: No MyReferral earned

DannyKi — Sun, 30 Mar 2025 04:40:06 GMT

Thanks!

Re: No MyReferral earned

computergeek541 — Sun, 30 Mar 2025 20:55:26 GMT

@DannyKi wrote:
My gf used my code a couple of months ago, she's still with Public, I did not get 1 point per month so far and I don't think she got the $10 credit either.
Is there a link I can submit a ticket to Public or the agent going to read this article and contact me via Inbox? How does this work?

It's your girlfriend who needs to open the ticket using the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

It's important to use the chatbot to open tickets vs. sending a direct private message to intiate the contact with Public Mobile. Issues that Public Mobile are contacted about througth the ticketing system are given higher priority by the queueing system.

Re: No MyReferral earned

DannyKi — Sun, 30 Mar 2025 21:26:35 GMT

Thanks man