topic Re: not able to activate ESIM with new service in Get Support

not able to activate ESIM with new service

helloworld888 — Sun, 30 Mar 2025 02:19:49 GMT

tried activating new service with ESIM through the APP but all failed. IOS updated. not sure what's going on.

Re: not able to activate ESIM with new service

Techfish — Sun, 30 Mar 2025 02:20:40 GMT

Could you please explain more? Do you see any errors?

Re: not able to activate ESIM with new service

slusagm — Sun, 30 Mar 2025 02:22:29 GMT

check Settings > Cellular, is the Public Mobile esim there? Make sure that is set as Primary and "Turn on this line" is toggled on

Also, you need to make sure the other sim card from the old provider is removed or the esim from the old carrier is disabled (to disable that other one , toggle off Turn on this line)

if that still cannot connect to PM network, you will need to ask PM to sort it out. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: not able to activate ESIM with new service

helloworld888 — Sun, 30 Mar 2025 02:31:36 GMT

thanks. sent them private message.

Re: not able to activate ESIM with new service

helloworld888 — Sun, 30 Mar 2025 02:32:10 GMT

subscription not activated. something didn't go right. contact customer support agent.

Re: not able to activate ESIM with new service

Techfish — Sun, 30 Mar 2025 02:33:53 GMT

Someone else had this same problem. You didn't get an eSIM, or by email?

Re: not able to activate ESIM with new service

helloworld888 — Sun, 30 Mar 2025 02:39:28 GMT

no QR code in the email.