topic Re: Subscription not Activated in Get Support

Subscription not Activated

Harit — Sun, 30 Mar 2025 01:06:01 GMT

Hi, I am new to PM, I just purchased an plan of 29/Month when I arrived at last step to chose number after choosing number it is showing subscription not activated error, if there’s any solution please help me out.

Re: Subscription not Activated

Techfish — Sun, 30 Mar 2025 01:19:04 GMT

Have you inserted your SIM or activated your eSIM yet?

Re: Subscription not Activated

Harit — Sun, 30 Mar 2025 01:20:29 GMT

No on step 6 when esim going to get provided it shows me subscription not activated.

Re: Subscription not Activated

Techfish — Sun, 30 Mar 2025 01:30:51 GMT

Did you select the eSIM option when you signed up? If so, was the eSIM sent with your activation summary email?

Re: Subscription not Activated

Harit — Sun, 30 Mar 2025 01:39:27 GMT

I am stuck on Step 6, It is showing whenever i try to activate after choosing number it is showing me subscription not activated

Re: Subscription not Activated

Techfish — Sun, 30 Mar 2025 01:40:58 GMT

It would show that error without an active SIM, like your case. Look in your email for an eSIM QR code, or contact an agent.

Re: Subscription not Activated

Harit — Sun, 30 Mar 2025 01:47:21 GMT

I am checking the email, no qr code received. I tried to contact the CS Agents. seems like no one answering.

Re: Subscription not Activated

Techfish — Sun, 30 Mar 2025 01:49:08 GMT

The agents should respond eventually, likely tomorrow because support closes soon.

Re: Subscription not Activated

Harit — Sun, 30 Mar 2025 01:50:12 GMT

is there any number to talk with them ?

Re: Subscription not Activated

Techfish — Sun, 30 Mar 2025 01:55:35 GMT

Public Mobile is online only, there is no official phone number to call. Support closes in minutes anyway.

Re: Subscription not Activated

slusagm — Sun, 30 Mar 2025 02:01:23 GMT

@Harit

no number to call , but you can message them for help. Do it now. While they officially close at 10pm ET, they sometimes reply afterhour as well

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription not Activated

Techfish — Sun, 30 Mar 2025 02:04:42 GMT

They already did.

Re: Subscription not Activated

slusagm — Sun, 30 Mar 2025 02:07:22 GMT

perfect. Then, hope some agent will reply late hours. Yes, I sometimes got them reply after 10pm ET too. I hope @Harit activation will got it all resolved today

and @Harit , try reboot the phone with the PM sim card later tonight, agent could have fixed on the system and just replied late

Re: Subscription not Activated

Terry204 — Sun, 30 Mar 2025 02:14:19 GMT

By any chance are you trying to activate with esim? I'm having subcription not activated aswell...Ughh

Re: Subscription not Activated

Harit — Sun, 30 Mar 2025 02:16:08 GMT

Same, I am also, tried to active with esim because it was quick option? and now nothing after the payment is coming i tried option but at then end it shows subscription not activated.]

Re: Subscription not Activated

Harit — Sun, 30 Mar 2025 02:16:22 GMT

it is very frustrating

Re: Subscription not Activated

helloworld888 — Sun, 30 Mar 2025 02:25:42 GMT

same here, super annoying! I was concerned they are having this kind of issue when they launch a super competitive plan.

Re: Subscription not Activated

Karenay — Sun, 30 Mar 2025 08:27:31 GMT

Try restart your phone with new sim, I got the error too, but after restart with new sim, the number got transfer

Re: Subscription not Activated

Harit — Sun, 30 Mar 2025 13:49:01 GMT

I don’t know, I tried to contact customer agents they are not even providing any kind of professional solution which can work. I am still stuck at Step6 activating button.

Re: Subscription not Activated

helloworld888 — Sun, 30 Mar 2025 16:19:16 GMT

Same here, they just asked me to purchase a physical sim and would credit me $10 for the thing.