topic Re: Phone issues in Get Support

Phone issues

LucB2025 — Sun, 30 Mar 2025 00:09:13 GMT

I just switched to Public Mobile. I remove my sim card since I now have esim. When I call, a message shows up and ask if I want use the remaining phone line that I have. If I don’t, the calls fail. I can’t either receive text messages. When my text message is prompted, it asks me to go to my phone settings to enter my phone number for MMS purposes. When I try to enter my phone number, it won’t save it. 🤷🏻‍♂️

Re: Phone issues

Techfish — Sun, 30 Mar 2025 00:26:43 GMT

Is your eSIM set as the primary line?

Re: Phone issues

LucB2025 — Sun, 30 Mar 2025 00:41:22 GMT

Not sure how to set as primary, but the other line is turned off

Re: Phone issues

LucB2025 — Sun, 30 Mar 2025 00:43:32 GMT

I am still unable to enter my number in settings/cellular/Sims/My Number (IPhone 11 - IOS up to date)

Re: Phone issues

LucB2025 — Sun, 30 Mar 2025 00:45:16 GMT

Have also tried to rescan the QR code for the e-sim, but obviously that too failed.