topic Re: Esim Replacement in Get Support

Esim Replacement

James161722 — Sun, 30 Mar 2025 00:37:43 GMT

My son was playing with my phone is there any way of retrieving the esim or so I have to buy new

Re: Esim Replacement

Phil_Adelphus — Sun, 30 Mar 2025 00:42:02 GMT

@James161722 Esim replacement is free if you already had one. Just log in to your account and purchase a new one.

Re: Esim Replacement

TheSterlinger — Sun, 30 Mar 2025 00:43:47 GMT

@James161722

You will have to buy a new eSIM but you should be credited if you are charged as long as you had eSIM before. If you are not credited you can submit a ticket to CS_agent.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

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