topic Re: Forgot to use referral code from family in Get Support

Forgot to use referral code from family

Ali1947 — Sat, 29 Mar 2025 16:08:04 GMT

I signed up but forgot to use the referral link from my family. Is there anyway we can still get the discount?

Re: Forgot to use referral code from family

slusagm — Sat, 29 Mar 2025 16:12:40 GMT

you can ask PM to add the referral code back

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Forgot to use referral code from family

BKNS27 — Sat, 29 Mar 2025 17:02:30 GMT

@Ali1947

Yes you can but you will require the phone number of the family member when you contact a CS_Agent.

Re: Forgot to use referral code from family

computergeek541 — Sat, 29 Mar 2025 22:58:55 GMT

@BKNS27 wrote:
@Ali1947
Yes you can but you will require the phone number of the family member when you contact a CS_Agent.

I know that in this case, it's a family member, but CS_Agent really shouldn't be asking for the phone number of the referrer. There are legitimate reasons not to have the phone number of the person who is referrring or for the referrer not to have the phone number of the referred. The entire point of the referral code is protect this privacy. On a side note, I have referrered someone before and the CSA even told the referred person my phone number even though that person had no business having it. There's such thing as referring an aquaintance or someone whom you work with but aren't that close to.

Re: Forgot to use referral code from family

BKNS27 — Sat, 29 Mar 2025 23:29:28 GMT

@computergeek541

I total agree about my privacy but it happened to me from someone I personally don’t know. I gave my referral code but he claimed that he forgot to enter my referral code during activation and wanted my number.