topic Re: Purchasing a 15 Day US Talk and Text Plan in Get Support

Purchasing a 15 Day US Talk and Text Plan

rkeckk1 — Sat, 29 Mar 2025 15:14:01 GMT

My wife and I have 2 Public Mobile phone accounts. One for each of us. They are totally separate. 1 Phone, 1 number, and 1 public Mobile account for each of us. We want to cash in some reward points because we are making a short trip to the US. One account had no problem. Used 10 reward points for a 15 day US Talk and Text plan. The second account does not even have this plan available to it? I can't figure out why this is. There are sufficient points in the account and other plans are offered but not the talk and text?

Re: Purchasing a 15 Day US Talk and Text Plan

hTideGnow — Sat, 29 Mar 2025 15:16:48 GMT

hi @rkeckk1

since you manage multiple accounts, it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Purchasing a 15 Day US Talk and Text Plan

DennyCrane — Sat, 29 Mar 2025 15:17:11 GMT

Is it possible your wife already has a core plan that includes US roaming? Or maybe it's just a cache issue? You could try to login on a different device, using an incognito browser window.

Re: Purchasing a 15 Day US Talk and Text Plan

Carolccc — Sat, 29 Mar 2025 15:27:05 GMT

15 day US talk and text it costs $15, it should worth 15 reward points.

Re: Purchasing a 15 Day US Talk and Text Plan

funpig1 — Sat, 29 Mar 2025 15:26:49 GMT

@rkeckk1

To fix app errors, you need to send a private message message a customer service agent. Include your account number and the last four digits of your credit card in your private message in order to save time:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Purchasing a 15 Day US Talk and Text Plan

DennyCrane — Sat, 29 Mar 2025 15:28:34 GMT

@Carolccc You can buy add-on's at a discount when using points. It provides better value than redeeming for a $15 account credit (if you need the add-on).

Re: Purchasing a 15 Day US Talk and Text Plan

slusagm — Sat, 29 Mar 2025 15:30:39 GMT

it only cost 10 Rewards points , which is basically $10 , so you will get it with a discount using points

Re: Purchasing a 15 Day US Talk and Text Plan

Carolccc — Sat, 29 Mar 2025 15:36:13 GMT

yes I saw it in the rewards redeem.

Re: Purchasing a 15 Day US Talk and Text Plan

rkeckk1 — Sat, 29 Mar 2025 17:46:07 GMT

Logged in from a different device and it worked. The Cache was the guilty party. Thanks all for the help!