topic Re: Porting in Get Support

Porting

joannasu — Tue, 04 Jan 2022 23:06:03 GMT

When i plug my old sim card to another phone i receive incoming calls on both phones and i can answer the call on the public mobile sim but when i take out my old sim card I can't receive any incoming calls any more. It goes to voicemail.

Re: Porting

ShawnC13 — Sun, 06 Nov 2016 23:49:39 GMT

Sounds like your porting isn't completed yet.

Have you received this message

Public Mobile here. Your transfer request has been competed successfully. Welcome to Public Mobie and thank you for joining us.

You should receive this text once your Number porting has been completed

Re: Porting

joannasu — Sun, 06 Nov 2016 23:53:07 GMT

No I didn't, how to I finish porting it?

Re: Porting

ShawnC13 — Sun, 06 Nov 2016 23:58:18 GMT

It totally depends on what provider you are coming from my 2 where between 30-45 mintues and that is from Rogers but I am reading other have been hours or days if htere are issues

Re: Porting

joannasu — Mon, 07 Nov 2016 00:04:39 GMT

I'm from bell. I've been waiting 15 hours and more now. I haven't receive the text. But I received one text saying

"Public Mobile here: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. You'll need to provide the correct ESN/MEID from your previous service provider. Thanks."

But I have filled out the forms.

Re: Porting

turtlezlol2 — Mon, 07 Nov 2016 00:08:17 GMT

Give it a day or something to finish porting. I waited about 30mins and during the time both data was working then after a while my old sim stops. time varies between providers

Re: Porting

ShawnC13 — Mon, 07 Nov 2016 00:11:27 GMT

My Wife's old sim was active through the night into the next day so it does take awhile sometimes

Re: Porting

JVCV — Mon, 07 Nov 2016 00:11:31 GMT

On my phone, I provided the IMEI number - not the ESN / MEID. Perhaps they need additional numbers for your phone, or one coming from a Bell account, or from your phone coming from a Bell account? What happens if you try to start the process over, from SIM Activation page?

Re: Porting

joannasu — Mon, 07 Nov 2016 00:22:40 GMT

I started to activate my sim yesterday at 7pm. Still isn't working. So as long as I receive a text saying it's completed that means it's finish porting?

I gave them my IMEI number on the activation page.

Re: Porting

Mary_M — Tue, 08 Nov 2016 13:56:58 GMT

Hey @joannasu

I have received your private message. Please allow me some time to rectify the port 🙂

Mary