topic Re: Can't proceed with payment in Get Support

Can't proceed with payment

Mickael33800 — Sat, 29 Mar 2025 16:13:52 GMT

I have a credit Mastercard. I can use it. I'm sure about the postal code and card information details. I tried the app and the website and on both it can't proceed with payment.

Re: Can't proceed with payment

slusagm — Sat, 29 Mar 2025 16:17:04 GMT

if you can still wait, wait 24 hours and try again

Re: Can't proceed with payment

hTideGnow — Sat, 29 Mar 2025 16:17:21 GMT

hi @Mickael33800

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account