Remove cc from account and adding it later

Shubh2023 — Sat, 29 Mar 2025 04:08:19 GMT

Hello,

I wanted to remove my current credit card from the account and then add a new credit card later on.

How can I do that? I don't find any option inside the website!

Re: Remove cc from account and adding it later

softech — Sat, 29 Mar 2025 04:12:29 GMT

@Shubh2023 you cannot remove the credit card from the account yourself, you will need to ask PM CS agent to help removing card

please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Remove cc from account and adding it later in Get Support

Remove cc from account and adding it later

Re: Remove cc from account and adding it later