topic Re: Changing plan in Get Support

Changing plan

Melissanicole — Tue, 04 Jan 2022 23:06:02 GMT

I was trying to change my plan mid cycle and when building my plan instead of clicking on the 15gb I clicked on 9 gb was hoping someone could fix this so I don’t have to pay another &195 for the plan I wanted

Re: Changing plan

jp2 — Sun, 03 Jun 2018 11:42:29 GMT

If you don't want to pay again you will need to send a private message to the mods. Or if you can wait until the renewal you can change it yourself but make sure you select change at renewal

Re: Changing plan

jp2 — Sun, 03 Jun 2018 11:44:45 GMT

Here's the info on mods

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get help with you account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message. or use the @ symbol followed by Mod_Team with no spaces to bring their attention to this thread.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]

Messages are replied to during office hours, in the order in which they are received

Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.

There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

How to view and reply to your private messages

Re: Changing plan

mimmo — Sun, 03 Jun 2018 12:24:49 GMT

being mid plan you are probably out of luck (past the grace period the mods give). best is to futuredate the plan you want, and limit your data usage a little or if you run out of data do a plan chnage to the plan you want at that time.

Re: Changing plan

mimmo — Sun, 03 Jun 2018 12:32:22 GMT

@CS_Agent the plan changes topic come us regularly, Is there a clear policy when you will do plan changes, for customers who purchased a wrong plan vs having to wait for the renewal date? ie number of days after purchasing the plan?

Re: Changing plan

Melissanicole — Sun, 03 Jun 2018 12:58:00 GMT

To be clear .. I was mid cycle and changed my plan last night to the wrong one

Re: Changing plan

mimmo — Sun, 03 Jun 2018 13:09:59 GMT

In that case I would add the difference between the plan you wanted and the plan you paid for and message the mods asking them to change the plan for you, specifing the plan you want. since it was yesterday then it should not be an issue.

Re: Changing plan

will13am — Sun, 03 Jun 2018 14:56:43 GMT

@mimmo wrote:
@CS_Agent the plan changes topic come us regularly, Is there a clear policy when you will do plan changes, for customers who purchased a wrong plan vs having to wait for the renewal date? ie number of days after purchasing the plan?

Stuff like this week always be case by case. The real policy is contained in the terms of service.