topic Re: esim in Get Support

esim

Chris127 — Sat, 05 Apr 2025 15:39:22 GMT

Im a new subscriber to and still waiting for the physical sim but i need service and dont know how to request the esim instead because i havent finished setting up my account. is there anyone who can help?

Re: esim

softech — Fri, 28 Mar 2025 20:02:14 GMT

@Chris127

to get esim at this stage, you need to be able to login to PM app. But I don't think you can as the subscription is pending a a physical sim number

you can quickly buy another PM sim from a local Telus/Koodo/Mobile Klink for $10 or buy from Amazon for $5 with 2 days Prime shipping

if you want to see if support can help you to login so you can buy the sim, you can try message them. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: esim

Chris127 — Fri, 28 Mar 2025 20:52:09 GMT

Oh I see. OK Ill see if they can help me get in. Thank you.