topic downgrade 4g plan but keep number in Get Support

downgrade 4g plan but keep number

st52923 — Sat, 29 Mar 2025 09:10:31 GMT

I want to downgrade to another 4G plan next month, but the app doesn’t allow me to select it and can only keep the current plan. What should I do? also, i would like to keep my number even downgrade.

Re: downgrade 4g plan but keep number

Chalupa_Batman — Fri, 28 Mar 2025 23:13:59 GMT

@st52923 wrote:
I want to downgrade to another 4G plan next month, but the app doesn’t allow me to select it and can only keep the current plan. What should I do? also, i would like to keep my number even downgrade.

Hello @st52923

I can imagine how confusing it may be not to be able to change plans as Public Mobile is a prepaid service. Sadly the only way to get the plan you want and keep your number is to port out to another service and then port back in to the plan you want. You just have to do the math to see if you'd save enough to cover the costs of multi porting.

IMPORTANT MESSAGE:

We are NOT Customer Service Agents. We do NOT work for Public Mobile. We are Customers just like you who try to help others while earning credits towards their cell phone bill. Please do not share any personal information with anyone here or in a private message.

how to do to downgrade plan

st52923 — Fri, 28 Mar 2025 23:26:28 GMT

how to port out to other plan and port back in to the plan want?

Re: how to do to downgrade plan

computergeek541 — Fri, 28 Mar 2025 23:57:16 GMT

Re: how to do to downgrade plan

BKNS27 — Sat, 29 Mar 2025 00:04:33 GMT

@st52923

Login to your account and go to Subscription>Manage Subscription>Change Subscription. There will be a list of all plans you are eligible to switch to.

If the plan you are looking for is not listed then you will need to port out to another carrier then port back to PM as a new member with a new SIM.