topic Plans in Get Support

Plans

ShonaB — Fri, 28 Mar 2025 21:00:48 GMT

My payment is all updated, but it keeps saying plan change failed? How do I fix this?

Re: Plans

Chalupa_Batman — Fri, 28 Mar 2025 20:57:45 GMT

@ShonaB wrote:
My payment is all updated, but it keeps saying plan change failed? How do I fix this?

You may be having a cache issue. Go into your browser settings and enter cache into the search. Clear the entire cache and then restart your browser. Then once restarted, open incognito mode and log back in. See if the change has been indeed made or try making it again.

Re: Plans

hTideGnow — Fri, 28 Mar 2025 21:01:38 GMT

hi @ShonaB

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Plans

BKNS27 — Fri, 28 Mar 2025 21:11:20 GMT

@ShonaB

Did you recently switched plans?
Could we get more detail to help further?

Re: Plans

slusagm — Fri, 28 Mar 2025 21:45:40 GMT

are you trying to using Change Now or Change on Renewal ? if you are not running or of data or so, use Change on Renewal to schedule the change of plan on renewal day