topic Re: Plans in Get Support

Plans

CJ- — Fri, 28 Mar 2025 18:20:34 GMT

I signed up for the 4gb data at $19.00/month a few weeks ago but have not activated the acc't. Now my acc't is showing $24.00/month On a chat session they said I would still get the other $19.00/month is that correct?

Re: Plans

hTideGnow — Fri, 28 Mar 2025 18:22:41 GMT

hi @CJ-

$19 has been 1GB for new activation all the time. There was never $19 for 4GB.

But check with PM support agent to confirm. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Plans

funpig1 — Fri, 28 Mar 2025 18:33:20 GMT

@CJ-

Was this new activation (unlikely, not see this before)? Or was this a special text offer to you as an existing customer (never seen this before, but still possible because p.m. treats everybody differently)?

Advisable to you and others to always take a screenshot as proof of such offer in order to get p.m. to honor the offer. I would suggest that you at least take a screenshot or record of any chat where a customer agent confirms that you will get this offer.

Good luck.