topic Re: Texting not working in Get Support

Texting not working

Mike300 — Fri, 28 Mar 2025 17:25:13 GMT

New activation. But texting not working

Re: Texting not working

hTideGnow — Fri, 28 Mar 2025 17:28:00 GMT

Android or iPhone?

first, make sure the old carrier sim card is removed, if esim, disable it

if iPhone, you can remove the phone number from Settings, reboot phone and reenter the phone number to re-register iMessage

if Android, uninstall Google Message so it go back to the old version that come with the phone. Reboot phone and reinstall (or update) the Google Message from Play Store and it should resolve the problem

Re: Texting not working

Meow — Fri, 28 Mar 2025 17:57:45 GMT

How about calls in/out?
Data working?
Did you port your number?

Re: Texting not working

funpig1 — Fri, 28 Mar 2025 18:16:21 GMT

@Mike300

If everything else works, check to see if your RCS is turned on in your messaging. And reset your network connection and reboot your phone. Sometimes the full activation is just slow.

If it still does not work, you need to contact a customer service agent. You could use the chatbot, but personally I find direct messaging is faster:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437