topic Re: Accidental subscription in Get Support

Subscription

Thayakarthi — Mon, 24 Mar 2025 20:05:36 GMT

Hello, I tried to accept the offer from public mobile website and it changed my cc as a new subscription.

i am an existing customer and I would like to reverse charge and keep the existing subscription.

hairbag1 — Mon, 24 Mar 2025 16:57:19 GMT

you need Customer Support for that...click the orange bubble on lower right side of page to start the process.

hTideGnow — Mon, 24 Mar 2025 17:04:08 GMT

i think you might need PM support agent to help to sort it out.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage