topic Cannot login into account in Get Support

Cannot login into account

josephkal — Fri, 28 Mar 2025 14:01:23 GMT

I have a public mobile account for cellphone, but there are 2 email address associated with it.

The phone is functional but cannot access the account due to different email addresses.

Had got his resolved at one point, but the problem is back again.

Re: Cannot login into account

Meow — Fri, 28 Mar 2025 14:04:24 GMT

It is not possible to have two different email associated with one PM account.

You might have one for PM and one for Community. Use one for PM to log in.

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.

Re: Cannot login into account

hTideGnow — Fri, 28 Mar 2025 14:08:00 GMT

hi @josephkal

since you have 2 accounts, make sure you use Incognito/private/secret mode on your browser to login to avoid any browser cache problem

and if you got an error, what is that? is that a message asking you to Reactivate or Continue with your Subscription? If it is that message, the EverSafe login system cannot find your My Account, you need support agent's help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot login into account

josephkal — Fri, 28 Mar 2025 14:22:15 GMT

Can I share the details of the phone number and email addresses here, or does it have to be a CS_agent?

Re: Cannot login into account

hTideGnow — Fri, 28 Mar 2025 14:24:00 GMT

hi @josephkal

please only share with @CS_Agent when you private message them

Do not share it here on the Community as we are just customers. You don't want your details on the Internet for everyone to see 🙂

Re: Cannot login into account

computergeek541 — Fri, 28 Mar 2025 14:37:30 GMT