topic Re: A friend can't send or receive calls. Text fine in Get Support

A friend can't send or receive calls. Text fine

AVTIE — Fri, 28 Mar 2025 01:46:59 GMT

A friend can't call out or receive calls. Can text though. Has an old Samsung A8. He thinks it has been like this a couple of days. Anyone else experiencing this?

Re: A friend can't send or receive calls. Text fine

hTideGnow — Fri, 28 Mar 2025 01:48:26 GMT

hi @AVTIE

what city you are at?

Yes, Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, Montreal, Quebec City. Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

So, it might affect voice calls for phones that has only 850 Band 5 on the phone but lack 1900 Mhz, those phone people bought in other country. If you phone has 1900 Mhz, if your phone are those that sold in Canada, it likely won't impact you, you won't see any service degrade

https://www.publicmobile.ca/en/get-help/articles/850-turndown

Re: A friend can't send or receive calls. Text fine

slusagm — Fri, 28 Mar 2025 01:50:10 GMT

A8, did you buy in Canada?

A8 should have both bands needed for voice on 3G even thought it cannot use VoLTE

Try your phone in different area, hopefully just a local network problem

And Reset network settings

Re: A friend can't send or receive calls. Text fine

funpig1 — Fri, 28 Mar 2025 02:46:14 GMT

@AVTIE

Your friend should send message to a customer agent for assistance:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: A friend can't send or receive calls. Text fine

AVTIE — Fri, 28 Mar 2025 03:45:03 GMT

Thanks. He tried support agent in the app but don't think he heard back.

Re: A friend can't send or receive calls. Text fine

AVTIE — Fri, 28 Mar 2025 03:46:29 GMT

I think it is a Canadian phone. He is checking with support to see if they can help

Re: A friend can't send or receive calls. Text fine

AVTIE — Fri, 28 Mar 2025 03:49:03 GMT

We are out in the woods in northern Alberta Canada. We are checking with support to see if there is a solution.Thanks!