topic Re: Cannot receive/send texts after transferring to PM in Get Support

Cannot receive/send texts after transferring to PM

digopm197 — Fri, 28 Mar 2025 02:32:16 GMT

Hello,

I had just switched to PM from Fido today and I cannot receive or send any texts from my ported phone number. This is extremely infuriating as I need to receive 2FA texts for work. How can I resolve this?

Re: Cannot receive/send texts after transferring to PM

funpig1 — Fri, 28 Mar 2025 02:41:54 GMT

@digopm197

Data and calls work, just not text? Hopefully just a delay in full transition. It may just resolve on its own.

Did you enable RCS in you messaging?

Try resetting your network connections and rebooting your phone.

If that doesn't work, you need to contact a customer agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And check messages.

Re: Cannot receive/send texts after transferring to PM

softech — Fri, 28 Mar 2025 02:41:53 GMT

@digopm197

First, do you receive any incoming calls and regular SMS (P2P) from friends? If so, it is good, at least the porting was completed successfully

For 2FA text or other system generated text (A2P), it is normal for them to start coming later. Systems take longer to find out you changed provider and to route the text correctly to the new provider (Public Mobile). Also, financial institutions (banks) or government agencies (e.g, CRA) put this delay on purpose too to avoid SIM Fraud

Usually they will start coming around the 3rd day after porting but it could take as many as 7 days for all the 2FA/A2P text to come.

Re: Cannot receive/send texts after transferring to PM

digopm197 — Fri, 28 Mar 2025 02:41:53 GMT

I was trying these last two hours to get RCS working. Did everything possible like verifying Google, clearing cache, rebooting. For some reason it continues to be stuck on verifying

Re: Cannot receive/send texts after transferring to PM

softech — Fri, 28 Mar 2025 02:43:30 GMT

@digopm197

again, if just 2FA, it takes 3 to 7 days for all 2FA to come. This is normal with porting with any provider

if you cannot even receive regular SMS from friends, uninstall Google Message, reinstall and it will resolve that

Re: Cannot receive/send texts after transferring to PM

TheSterlinger — Fri, 28 Mar 2025 02:44:01 GMT

Have you removed or disabled the Fido SIM? from the phone? Are you using eSIM? Make sure it's showing as primary or turn on this line in your phone settings.

Re: Cannot receive/send texts after transferring to PM

digopm197 — Fri, 28 Mar 2025 02:48:11 GMT

I am on the esim and it is active as my primary. I havent disabled my fido one as it's my only way of receiving texts at the moment

Re: Cannot receive/send texts after transferring to PM

slusagm — Fri, 28 Mar 2025 02:50:34 GMT

you need to disable Fido sim (you can reenable later if you need to) to confirm if the port is done

disable Fido sim, reboot phone. Test if you can receive incoming calls and text. If you cannot receive both calls and text on PM sim card, the port is not completed. You can reenable Fido sim back and if calls and text come to fido sim, that also confirm the port is not done

Re: Cannot receive/send texts after transferring to PM

TheSterlinger — Fri, 28 Mar 2025 03:05:12 GMT

The previous eSIM must be removed or disabled in order to for the new one to work successfully.

Did you reply to the text from Fido confirming the port? Once you've done that, within a few minutes to hours the service on Fido should no longer work and your PM eSIM should kick in.

You can temporarily disable to test and add back later if it still doesn't work. Are calls working? Data?

If nothing works, use the chatbot to create a ticket and get help from CS agents.

Re: Cannot receive/send texts after transferring to PM

digopm197 — Fri, 28 Mar 2025 03:04:52 GMT

Call and data works. I will try disabling fido sim