topic eSIM to SIM during activation in Get Support

eSIM to SIM during activation

lazganout — Fri, 28 Mar 2025 00:21:43 GMT

I selected eSIM during the activation thinking that I was gonna use a device supporting eSIM but the plan has changed. I will my current phone which does not support eSIM. I have not completed my activation yet. Can I ask for a SIM which was offered at 5$?

Re: eSIM to SIM during activation

hTideGnow — Fri, 28 Mar 2025 00:25:55 GMT

hi @lazganout

simply buy a Public Mobile sim from Telus or Koodo store or via Amazon. After you have the sim, ask PM support agent to help to change the sim type and update the sim card number

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM to SIM during activation

lazganout — Fri, 28 Mar 2025 00:27:38 GMT

Did I lose the 5$ SIM card chance tho?

Re: eSIM to SIM during activation

BKNS27 — Fri, 28 Mar 2025 00:29:37 GMT

@lazganout

SIM cards are $10 from PM or Telus/Koodo/Mobile Klinik stores.

$5 from Amazon

$4 at Canadian Cell supplies online.

Re: eSIM to SIM during activation

hTideGnow — Fri, 28 Mar 2025 00:31:27 GMT

hi @lazganout

buying from PM takes long for delivery

but if you want $5 , buy from Amazon for quick shipping. I would not try other stores even it is cheaper than Amazon

Re: eSIM to SIM during activation

softech — Fri, 28 Mar 2025 11:05:23 GMT