topic Re: Credit card not working in Get Support

Credit card not working

Jeremygrant — Thu, 27 Mar 2025 23:56:33 GMT

My credit card is no longer working when trying to pay for my plan. Nothing wrong with the card as I am using it for other purchases. I pay for three different accounts and they have all stopped working. Please help

thanks

Jeremy

Re: Credit card not working

slusagm — Fri, 28 Mar 2025 00:00:23 GMT

You sure there is no problem with the card?

If you need to resume service fast, buy vouchers from Shoppers or London drugs and then login My Account to load the voucher

Re: Credit card not working

funpig1 — Fri, 28 Mar 2025 00:14:03 GMT

@Jeremygrant

Instead of using the app or website which can be glitchy, try calling *611 or 1-855-478-2542 and paying by credit card (or voucher).

To fix your app, you should contact the customer service agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Credit card not working

newjtower — Fri, 28 Mar 2025 00:34:24 GMT

I might just try that to get services back so I can transfer my number to another carrier and be done with this nonsense.