topic Re: CS_Agent Please help with SIM issue in Get Support

CS_Agent Please help with SIM issue

ChrisGoit — Thu, 27 Mar 2025 23:47:23 GMT

I cannot open a ticket for my SIM issue. My number got transferred to Public mobile but not to my SIM. Now I don’t have any service. I need help. I could not open a ticket.

Re: CS_Agent Please help with SIM issue

Chalupa_Batman — Thu, 27 Mar 2025 23:52:58 GMT

First, try rebooting your phone. If that doesn't work, place your old sim card into the phone to confirm you no longer have service at your old provider. If you do still have service, create a ticket and a CS Agent will help you transfer it.

Send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

IMPORTANT MESSAGE:

We are NOT Customer Service Agents. We do NOT work for Public Mobile. We are Customers just like you who try to help others while earning credits towards their cell phone bill. Please do not share any personal information with anyone here or in a private message.

Re: CS_Agent Please help with SIM issue

slusagm — Thu, 27 Mar 2025 23:56:27 GMT

If you have no service on the sim, you need PM to check the system again to confirm sim and account both setup correctly

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CS_Agent Please help with SIM issue

BKNS27 — Fri, 28 Mar 2025 00:06:45 GMT

@ChrisGoit

Did you reply to the text from your previous carrier you are porting over to PM with the old SIM in your phone?

If you did, your old SIM will continue to work for about 2 hours until porting is completed.

Re: CS_Agent Please help with SIM issue

funpig1 — Fri, 28 Mar 2025 00:16:29 GMT

@ChrisGoit

You can also call for porting assistance. Check out you messages. Good luck.