topic Re: Issues retrieving account and number in Get Support

Issues retrieving account and number

Fknbelle — Fri, 28 Mar 2025 15:05:19 GMT

Lost/stolen phone

I cant access my email associated on my account.

I also dont remember my password now..

My accoynt needs to be topped up and switch plan.

Switch from eSim to sim card.

Re: Issues retrieving account and number

Chalupa_Batman — Thu, 27 Mar 2025 23:09:49 GMT

Please contact a CS Agent for assistance.

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

IMPORTANT MESSAGE:

We are NOT Customer Service Agents. We do NOT work for Public Mobile. We are Customers just like you who try to help others while earning credits towards their cell phone bill. Please do not share any personal information with anyone here or in a private message.

Re: Issues retrieving account and number

funpig1 — Thu, 27 Mar 2025 23:43:52 GMT

@Fknbelle

In addition to contacting the customer agent as suggested by Chalupa below, you can try to dial *611, input your 10-digit telephone number and pay your account by credit card or voucher to at least keep your account active. Good luck

Re: Issues retrieving account and number

BKNS27 — Fri, 28 Mar 2025 00:12:22 GMT

@Fknbelle

If you lost/stolen phone. Why would you need to top up your plan, switch plan and switch to eSIM to SIM?

Did you pick up a new phone and SIM?

Please clarify.

Re: Issues retrieving account and number

Fknbelle — Fri, 28 Mar 2025 06:22:24 GMT

Yeah I've got a new device. I'm having touble accessing all of my social and personal accounts without my phone number.

Re: Issues retrieving account and number

softech — Fri, 28 Mar 2025 11:10:11 GMT

Re: Issues retrieving account and number

Dunkman — Fri, 28 Mar 2025 15:06:48 GMT

@Fknbelle wrote:
Yeah I've got a new device. I'm having touble accessing all of my social and personal accounts without my phone number.

@Fknbelle

As mentioned in the first post, you will need to contact customer service agent to gain access to your account. It will take a few hours for CSA to respond. You will likely need to respond to some security questions to verify your identity to gain access to your account.