topic Re: Cancel my subscription in Get Support

Cancel my subscription

Pepe2019 — Thu, 27 Mar 2025 18:52:11 GMT

Please advise on how to cancel my subscription

Re: Cancel my subscription

slusagm — Thu, 27 Mar 2025 18:53:51 GMT

you can stop PM from charging you again by going to My Account , Payment Page, Manage Subscription and turn off "Subscribed".

Re: Cancel my subscription

hTideGnow — Thu, 27 Mar 2025 18:54:43 GMT

hi @Pepe2019

do you need your phone number? If you need your number, open a line with another carrier and request porting the phone number while the PM account still active

But if you don't need the number, you can simply go to My Account (or via PM app), then go to Payment page and click Manage Subscription and the turn off Subscribed there. PM then won't renew your plan anymore

Re: Cancel my subscription

Pepe2019 — Thu, 27 Mar 2025 18:58:07 GMT

I can't find payment page

Re: Cancel my subscription

slusagm — Thu, 27 Mar 2025 19:00:04 GMT

this link will bring you there

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Cancel my subscription

Pepe2019 — Thu, 27 Mar 2025 19:02:50 GMT

My number is still with my old provider and the activation is not complete. Payment show up on my credit card

Re: Cancel my subscription

funpig1 — Thu, 27 Mar 2025 19:15:38 GMT

@Pepe2019

If you still have your Freedom Mobile account, PM has taken your payment and you want to cancel the transfer/subscription and get a refund, you should send a private message to a customer service agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437