topic Re: No data in Get Support

No data

Evanta — Thu, 27 Mar 2025 18:16:39 GMT

Hello, I’m on my last day of my billing cycle and my mobile data won’t work. It says I’m connected to 5G and have bars, but nothing works. I’ve restarted my phone and nothing.

any help? I changed my credit card two months ago but I have had a payment on this card before

Re: No data

hTideGnow — Thu, 27 Mar 2025 18:19:04 GMT

hi @Evanta

your voice service work just not data?

PM is on a 30 days cycle and not monthly, so you sure today is the last day?

and login My Account using browser or app. It will show you clearly if you have data left on the current cycle or if your account is still active

Re: No data

Evanta — Thu, 27 Mar 2025 18:20:07 GMT

Hello, phone calls don’t work either.

public mobile app says it ends today and i still have 30GB of data left.

Re: No data

funpig1 — Thu, 27 Mar 2025 18:53:03 GMT

@Evanta

If resetting your network connection and rebooting your phone does not solve your issue, you should send a private message to a customer service agent and have them reset the network on their end for you. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No data

slusagm — Thu, 27 Mar 2025 18:59:20 GMT

can you call 1855-4PUBLIC from another phone and enter your phone number to see what the system says?

or you can ask PM to help to sort it out. Message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage