topic Re: Attempting to subscribe in Get Support

Attempting to subscribe

dooooer — Thu, 27 Mar 2025 17:16:50 GMT

Payment accepted and then message "you've been blocked!!"

Re: Attempting to subscribe

hTideGnow — Thu, 27 Mar 2025 17:18:31 GMT

were you using the Public Mobile app to subscribe? if you have only used the browser, please download the Public Mobile app and try to login and continue the subscription

or if you already used the app and still unable to get out of the error, ask PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Attempting to subscribe

dooooer — Thu, 27 Mar 2025 18:14:12 GMT

Tried the browser first and then the app as well. No success with either. They accepted and processed my credit card payment and then BLOCKED me!! Attempted communication with them but their "Support" is only available online which seems to only be with a chat bot. They have my money and I don't have access to their service. I've written a complaint to the CRTC. We'll see what happens.

Re: Attempting to subscribe

hTideGnow — Thu, 27 Mar 2025 18:17:47 GMT

hi @dooooer

support is not chatbot only, you can message. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Attempting to subscribe

BKNS27 — Thu, 27 Mar 2025 20:54:10 GMT

@dooooer

Did you happen dispute a charge with your CC company with PM in the past?

If you did then payment must be made with vouchers for 1 year.