topic Re: Account Issues - mix up in Get Support

Account Issues - mix up

Steph9729 — Thu, 27 Mar 2025 16:34:50 GMT

Hi there,

I need my account (my Public Mobile phone number) and my gmail email address to be connected. They have existed for years but were mixed up and now I can't access my account. Please help. Thank you.

Re: Account Issues - mix up

hTideGnow — Thu, 27 Mar 2025 16:36:23 GMT

hi @Steph9729

could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, you can submit ticket to PM support agent and they can sort it out. Submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account Issues - mix up

Steph9729 — Thu, 27 Mar 2025 16:41:12 GMT

Thank you for this. I don't do the app, so I've sent in an email ticket. I appreciate the link again.

Best,