topic Re: New phone plan in Get Support

New phone plan

Gropper76 — Thu, 27 Mar 2025 15:00:28 GMT

So I signed up last night 4 accounts on the $35 65GB plans, it says that I get the 3rd month free when I signed up. When I logged in today it showed that I could upgrade my plan to the $35 75GB plan on the next cycle.

Does anyone know if this affects my 3rd month free if I change plans before that 3rd month?

Thanks!

Re: New phone plan

slusagm — Thu, 27 Mar 2025 15:00:49 GMT

pretty sure you have to stay on the same plan for the 3rd month free

but you can ask PM to confirm before you make the change.

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New phone plan

TheSterlinger — Thu, 27 Mar 2025 15:02:22 GMT

Yes, if you signed up for one plan and change to something else beforethe 3 months expire, it will void or cancel all previous offers/ promotions.

Re: New phone plan

hTideGnow — Thu, 27 Mar 2025 15:02:42 GMT

HI @Gropper76

you won't get your 3rd month free if you change your plan

Re: New phone plan

Gropper76 — Thu, 27 Mar 2025 15:10:16 GMT

Thank you, that's what I thought, the other 10Gb isn't required so I will wait and see if it's still available after the 3rd month.