topic Re: Bank transaction SMS do not come through in Get Support

Bank transaction SMS do not come through

Boutisy — Fri, 28 Mar 2025 15:21:34 GMT

Since I moved to Public Mobile, I no longer receive bank transaction text messages. Not being able to receive a security code impairs electronic bank transfers.

Would registering the bank « phone number » in my contacts would be sufficient to solve this problem?

Re: Text messages from european bank not coming through

Boutisy — Thu, 27 Mar 2025 13:26:38 GMT

I have the same issue even if my bank is Canadian. I used to receive its SMS before but no longer receive them since I moved to Public Mobile.

Re: Bank transaction SMS do not come through

TheSterlinger — Thu, 27 Mar 2025 13:37:29 GMT

How long ago did you move to Public Mobile? Are these Canadian bank codes?

Sometimes they do take several days to start coming through.

You can add the numbers to your contacts if you want even though that is not necessary it is automatic as long as the correct phone number is registered with the banks.

Re: Text messages from european bank not coming through

slusagm — Thu, 27 Mar 2025 14:20:48 GMT

how long you joined? It usually take as many as a weeks for all the 2FA text to come to a new provider

Re: Text messages from european bank not coming through

Boutisy — Thu, 27 Mar 2025 14:42:50 GMT

I joined Public Mobile on March 17th and the issue occurred on March 24th and 26th.

Re: Text messages from european bank not coming through

slusagm — Thu, 27 Mar 2025 14:46:08 GMT

it has been over 10 days. Try reboot the phone and test again

and it is a Canadian bank's 2FA you are waiting for?

Re: Bank transaction SMS do not come through

Boutisy — Thu, 27 Mar 2025 14:46:49 GMT

I joined Public Mobile on March 17th and had this issue on March 24th and 26th.

It should be Canadian bank codes since my bank is has its headquarters in Canada.

Re: Bank transaction SMS do not come through

slusagm — Thu, 27 Mar 2025 14:50:07 GMT

are you getting other 2FA code other PM's own 2FA code?

i would ask PM to confirm, Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Bank transaction SMS do not come through

Yummy — Thu, 27 Mar 2025 15:04:42 GMT

Did you port land line to PM or it was mobile to mobile number or brand new number?

Re: Bank transaction SMS do not come through

Boutisy — Thu, 27 Mar 2025 15:45:08 GMT

Yes, I do receive 2FA codes from PM as well as from other companies, including from my bank when opening a session.

I will open a ticket as suggested.

Thank you

Re: Bank transaction SMS do not come through

Boutisy — Thu, 27 Mar 2025 15:59:37 GMT

No. It was from mobile to mobile with the same phone number.