eSIM transfer

Elizabeth17 — Thu, 27 Mar 2025 13:27:26 GMT

need to transfer my eSIM from my broken phone to my new phone.

Re: eSIM transfer

softech — Thu, 27 Mar 2025 13:29:17 GMT

eSIM cannot be moved. BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

Re: eSIM transfer

kav2001d — Thu, 27 Mar 2025 19:55:42 GMT

It will normally charge you for replacement ESIM then you request refund as credit on your account

I have never seen it bill as $0 despite system claiming it should do this

topic Re: eSIM transfer in Get Support

eSIM transfer

Re: eSIM transfer

Re: eSIM transfer