topic Re: No incoming & outgoing calls, no network & can't access voicemail for the last 7 days in in Get Support

No incoming & outgoing calls, no network & can't access voicemail for the last 7 days in Hamilton,ON

IndranilKonar — Thu, 27 Mar 2025 02:07:46 GMT

There is no incoming and outgoing calls, no cellular network, cannot even access voicemail for the last 7 days in Hamilton, Burlington, Ontario. Only SMS and mobile internet is working. Pathetic service. It's time to ditch Public Mobile.

Re: No incoming & outgoing calls, no network & can't access voicemail for the last 7 days in

softech — Thu, 27 Mar 2025 02:11:48 GMT

@IndranilKonar

what phone do you have?

did you check My Account to confirm if your account is active? or use another phone to call 1.855.4PUBLIC and enter your phone number to confirm the account status

if it shows active try Reset Network Settings . Also, try your sim card on another phone

If issue persists, ask CS_agent to reprovision your account and see if it helps. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: No incoming & outgoing calls, no network & can't access voicemail for the last 7 days in

funpig1 — Thu, 27 Mar 2025 03:52:02 GMT

@IndranilKonar

There is a possibility that you have been affected by public Mobile's recent transition away from 3G in some areas.

What model phone are you using? It needs to be volte compatible in order for coice calls to work.

Re: No incoming & outgoing calls, no network & can't access voicemail for the last 7 days in

computergeek541 — Thu, 27 Mar 2025 12:00:41 GMT

@funpig1 wrote:
There is a possibility that you have been affected by public Mobile's recent transition away from 3G in some areas.
What model phone are you using? It needs to be volte compatible in order for coice calls to work.

All customers are being affected to some extent due to refarming of band 5, some for the better. In any event, lack of band 5 on 3G does not usually require a device to be VoLTE for voice services to still work. Band 2 is sitll being used on the 3G network.

Re: No incoming & outgoing calls, no network & can't access voicemail for the last 7 days in

Dunkman — Thu, 27 Mar 2025 14:25:49 GMT

@IndranilKonar

Here is some additional information that may be affecting you:

https://www.publicmobile.ca/en/get-help/articles/850-turndown