topic Re: Data Service Disappeared in Get Support

Data Service Disappeared

Stanr — Wed, 26 Mar 2025 23:50:26 GMT

Hello, my data connection stopped working suddenly. I didn't make any changes to the account, nor subscription. Data was working perfectly for months. I've reset network settings, unregistered/reregistered on network, changed between 4g/5g, restarted the phone multiple times, still the same thing. I have cell service and can make calls and send/receive SMS, but no data at all.

Can I get any help with this?

Using an esim on s23 Ultra.

Re: Data Service Disappeared

umnikke8 — Thu, 27 Mar 2025 00:04:04 GMT

Did you run out of data, use up your quota? What does the usage say in your account?

Re: Data Service Disappeared

BKNS27 — Thu, 27 Mar 2025 00:38:15 GMT

@Stanr

Re: Data Service Disappeared

funpig1 — Thu, 27 Mar 2025 01:03:00 GMT

@Stanr

If you did not run out of data, it is possible you have a network issue and require the assistance of a customer agent. You can send a private message to a customer agent using the following link. You should include your account number and the last four digits of your credit card to verify your identity in your private message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data Service Disappeared

softech — Thu, 27 Mar 2025 01:14:37 GMT

@Stanr

check if your phone has a data limit enable. If it is, better to disable "Set Data Limit" or at least update "Start billing cycle on" date to match your current cycle start date (PM has a 30 days cycle and your phone uses monthly cycle, that date will be out of sync all the time)

Re: Data Service Disappeared

Stanr — Mon, 07 Apr 2025 22:57:17 GMT

Thanks all for the help, it was much sillier than that, as it seems my Mobile Data option in the Samsung tray flipped off shortly after an update. I confirmed it happened to someone else with the same model.