topic Re: I can’t sign in to my account with the phone number. in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-sign-in-to-my-account-with-the-phone-number/m-p/1322256#M909400 <P>I tried that but I can’t sign in because I need a number code to sign in. I still don’t have service to see the code.&nbsp;</P> Wed, 26 Mar 2025 17:21:41 GMT Abelmartin 2025-03-26T17:21:41Z I can’t sign in to my account with the phone number. https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-sign-in-to-my-account-with-the-phone-number/m-p/1322251#M909396 <P>I’ve been having problems getting into my account. I still don’t have service on my phone and it’s been two days since I bought the SIM card.&nbsp;</P> Wed, 26 Mar 2025 17:16:33 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-sign-in-to-my-account-with-the-phone-number/m-p/1322251#M909396 Abelmartin 2025-03-26T17:16:33Z Re: I can’t sign in to my account with the phone number. https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-sign-in-to-my-account-with-the-phone-number/m-p/1322255#M909399 <P>Use the email address associated with your account in order to log in, not the phone number.</P> Wed, 26 Mar 2025 17:20:33 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-sign-in-to-my-account-with-the-phone-number/m-p/1322255#M909399 KyleMcW 2025-03-26T17:20:33Z Re: I can’t sign in to my account with the phone number. https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-sign-in-to-my-account-with-the-phone-number/m-p/1322256#M909400 <P>I tried that but I can’t sign in because I need a number code to sign in. I still don’t have service to see the code.&nbsp;</P> Wed, 26 Mar 2025 17:21:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-sign-in-to-my-account-with-the-phone-number/m-p/1322256#M909400 Abelmartin 2025-03-26T17:21:41Z Re: I can’t sign in to my account with the phone number. https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-sign-in-to-my-account-with-the-phone-number/m-p/1322259#M909403 <P>Is it asking for your SIM card number perhaps? That number will be physically printed on the back of the SIM card or on the large credit card sized punch-out card that the SIM comes in.<BR /><BR />If it is asking for 6 digit code, the code is being sent to your email address. Check your junk mail folder as well please.</P> Wed, 26 Mar 2025 17:27:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-sign-in-to-my-account-with-the-phone-number/m-p/1322259#M909403 KyleMcW 2025-03-26T17:27:37Z Re: I can’t sign in to my account with the phone number. https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-sign-in-to-my-account-with-the-phone-number/m-p/1322261#M909404 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/536796">@Abelmartin</a>&nbsp; &nbsp;If your account is not fully set up you might not get this option, but if you see "didn't get the code" when you go to log in, you should be able to get the code by email. &nbsp;If that doesn't work then send customer service a private message using this link</P><P><A title="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>&nbsp;</P><P>&nbsp;</P> Wed, 26 Mar 2025 17:26:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-sign-in-to-my-account-with-the-phone-number/m-p/1322261#M909404 Phil_Adelphus 2025-03-26T17:26:05Z Re: I can’t sign in to my account with the phone number. https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-sign-in-to-my-account-with-the-phone-number/m-p/1322264#M909406 <P>When I sign in it shows a number I used for my public mobile but I don’t have service and I can’t sign in without the code who do I get into my account ?&nbsp;</P> Wed, 26 Mar 2025 17:33:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-sign-in-to-my-account-with-the-phone-number/m-p/1322264#M909406 Abelmartin 2025-03-26T17:33:19Z Re: I can’t sign in to my account with the phone number. https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-sign-in-to-my-account-with-the-phone-number/m-p/1322267#M909407 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/536796">@Abelmartin</a>&nbsp; Contact customer service using the link I just gave you. &nbsp;You only need to be logged in to this community for it to work, which you already are in order to post here. &nbsp;An agent will reply at the envelope icon top right of this page.</P> Wed, 26 Mar 2025 17:38:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-sign-in-to-my-account-with-the-phone-number/m-p/1322267#M909407 Phil_Adelphus 2025-03-26T17:38:24Z